Customer Service Representative – Boston, MA

FirstGiving, a leading provider of online fundraising services to nonprofits across the US and a wholly owned subsidiary of FrontStream Payments, is seeking a Customer Service Representative to join our team in Boston.

This position works as part of a small ”helpdesk team” that supports not only the people using our fundraising website, but, also works closely with our internal charity, marketing, and product management teams. This is a great opportunity for someone to get involved with an exciting website that is truly helping people support important causes and grow with the organization.

Key responsibilities of the role include:

  • Provide e-mail, chat, and phone support to fundraisers, donors, and nonprofit organizations
  • Must be a confident and articulate communicator both on the phone and via email
  • Maintain our online Help Section and Help Forms
  • Respond to the occasional difficult client and user
  • Respond to voice messages
  • Serve a team player with the ability to pitch in and wear many hats

The ideal candidate will have:

  • A college degree - B.S. or B.A.
  • Some experience in the customer service field.
  • A working knowledge of MS Office. (Basic Photoshop/photo editing skills are a plus)
  • A passionate interest in the internet and online communities; extensive knowledge of social networks a plus.
  • Familiarity with basic HTML, such as a bold tag or line break.

Other characteristics include someone who is self motivated, enthusiastic and has a self disciplined nature to stay on task without intervention.

FirstGiving offers a competitive compensation and benefits package and can offer you an exciting, challenging role in a growing business that’s part of something bigger and give you plenty of opportunities to learn. Interested candidates should send your resume, together with a cover letter describing why you think you are the right person for us, and your compensation expectations to with “Customer Service Rep” in the subject line.

FirstGiving is an equal opportunity employer. The successful applicant will have proven eligibility to work in the United States.


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