Customer Service Representative – Boston, MA

FirstGiving, a leading provider of online fundraising services to nonprofits across the US and a wholly owned subsidiary of FrontStream Payments, is seeking a Customer Service Representative to join our team in Boston.

This position works as part of a small ”helpdesk team” that supports not only the people using our fundraising website, but, also works closely with our internal charity, marketing, and product management teams. This is a great opportunity for someone to get involved with an exciting website that is truly helping people support important causes and grow with the organization.

Key responsibilities of the role include:

  • Provide e-mail, chat, and phone support to fundraisers, donors, and nonprofit organizations
  • Must be a confident and articulate communicator both on the phone and via email
  • Maintain our online Help Section and Help Forms
  • Respond to the occasional difficult client and user
  • Respond to voice messages
  • Serve a team player with the ability to pitch in and wear many hats

The ideal candidate will have:

  • A college degree - B.S. or B.A.
  • Some experience in the customer service field.
  • A working knowledge of MS Office. (Basic Photoshop/photo editing skills are a plus)
  • A passionate interest in the internet and online communities; extensive knowledge of social networks a plus.
  • Familiarity with basic HTML, such as a bold tag or line break.

Other characteristics include someone who is self motivated, enthusiastic and has a self disciplined nature to stay on task without intervention.

FirstGiving offers a competitive compensation and benefits package and can offer you an exciting, challenging role in a growing business that’s part of something bigger and give you plenty of opportunities to learn. Interested candidates should send your resume, together with a cover letter describing why you think you are the right person for us, and your compensation expectations to careers@frontstreampayments.com with “Customer Service Rep” in the subject line.

FirstGiving is an equal opportunity employer. The successful applicant will have proven eligibility to work in the United States.

 

<<<Back to FirstGiving Careers