FirstGiving, Online fundraising, fundraising websites, peer-to-peer fundraising

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FirstGiving, Online fundraising, fundraising websites, peer-to-peer fundraisingFirstGiving, Online fundraising, fundraising websites, peer-to-peer fundraisingFirstGiving, Online fundraising, fundraising websites, peer-to-peer fundraisingFirstGiving, Online fundraising, fundraising websites, peer-to-peer fundraising 

FirstGiving, Online fundraising, fundraising websites, peer-to-peer fundraising

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May’s top support questions, answered

  
  
  






May was a busy fundraising month! We pulled together the top four support questions and published them here for all to see. If you have any additional questions on any of the topics below, you can reach us at support@firstgiving.com.



1. I registered for an event and created a fundraising page, but now I would like to join a team, how do I do that?



Sign in to your account and click on the “Edit” link next to the page you want to work with.



On the right hand side you'll see the heading "Team Name." Click on “Join a Team or Change Team” to join an existing team for the event or to create a new one.



2. I would like to update my page from last year for this year’s event?



To fundraise for a 2012 event, you need to create a new fundraising page.



We cannot let fundraising pages roll over from previous years (e.g. 2011 to 2012 event). This is for auditing purposes, as well as to make charity reporting easier. For example, if your fundraising page reflects the previous year’s event, it will not display in the charity's report for their newest event.



To create a new fundraising page, please visit the event's page, click (Join Now), and select the event you want to join. When prompted to log in to your account, please use your existing email address and password.



3. I have a fundraising page, but I don't want to list/show my donations, is there a way I can hide them?



You can remove the donation amount or any other donor-info column by unchecking the box in the edit screen.



To edit your page:



1. Sign in to your account.



2. Click “Edit” next to the page you want to work with.



3. Click on the blue “Edit your Page” button.



4. Scroll down until you see the “Donations” heading, and uncheck the boxes that you don't want to display on your page.



5. Click the orange “Save and Continue” button.



4. When will the nonprofit receive my online donations?



FirstGiving’s default payment process to nonprofits is in the form of a monthly check. These checks go out around mid-month for the previous month’s total (so, everything raised in December is sent in mid-January, everything raised in January is sent in mid-February, and so on).  We mail these checks to the address your organization has listed with Guidestar. Ff you need to change your address, please sign into your account at Guidestar and make the changes there, then just let us know and we’ll take care of the rest.



For nonprofits that opt for EFT payment, funds go out once a week for the previous week's donations.



 



Hope that’s cleared a few things up! If you haven’t done so already, create your fundraising page today!



 



 

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